Please note Phonug is a mediator or you can say a platform where users raise a phone booking request and one of the contributors which work for Phonug book user's required phone during the flash sale.
Phonug.com is not responsible if you(user) receive a defected piece or nonworking item. We only share order id with you rest of all, all things depends on seller & E-commerce operator (Flipkart/Amazon/Mi Store/ Snapdeal/ Paytm Ebay).
If you want to return your order (mobile or other product) then please call relative Ecomm channel. as earlier said we don't ship/sell any product, We just book your order for you.
User's who palace an order through Phonug.Com must understand that these orders booked from another ID, So Please make sure during order receive, please check shipping and billing address is your on that product.Return & Refund:
If you don't like the product then contact Flipkart/Amazon customer care. if they allow returning then you can process. Phonug.Com is not responsible for any product return failure.Refund - Phonug.com Money:
During phone booking, Phonug.com require few amount to book your phone in ongoing flash sales. If you canceled that order before our booking then you are liable to get full refunds. If we book your phone and then you cancel your order then Phonug.com have rights to deduct some money from refunds to handle transaction charges.
A contributor can book a phone for the allotted task which is allotted by Phonug.com. If a contributor tries to contact the buyer in any way like Email/Phone or address communication then Phonug.com have rights to disable Contributor account.
Phonug.com liable to give money on all order bookings but if we found that contributor hack our system and enter multi-entries then we have right to disable contributor account and file a police complaint as well.
If a contributor failed to book allotted order then this impact his performance and if a contributor continues to perform a low performance then we have rights to disable contributor account.
Phonug.com have rights to disable/deactivate any user/contributor account without any prior notice/warning.
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